Shipping

SHIPPING POLICIES: PLEASE READ CAREFULLY

PLEASE KNOW WE CHARGE STANDARD SHIPPING RATES.

FOR INTERNATIONAL CLIENTS IF YOU WOULD LIKE TO ASK FOR  LOWER-COST ALTERNATE SHIPPING RATES, PLEASE CONTACT US.

WE WILL BE HAPPY TO PROVIDE ALTERNATES TO THE DEFAULT FEE CHARGED WHEN YOU CHECK OUT.

IN THE CASE OF INTERNATIONAL SHIPMENTS WHO CHOOSE THE STANDARD SHIPPING FEE PLEASE KNOW IF YOUR ACTUAL SHIPPING COST IS CONSIDERABLY LOWER THAN THE SHIPPING FEE YOU PAY WHEN YOU CHECK-OUT, WE WILL REFUND YOU THE OVER PAYMENT.

SHIPPING WITHIN THE CONTINENTAL UNITED STATES
1. Overall we use UPS Ground service within the continental United States and charge a flat fee of $11 per parcel. Each shipment is issued a tracking number and does not require a signature.

2. IF you require your shipment to be signed for--or if you need your package sent using the US Postal service instead of UPS Ground-- PLEASE CONTACT US and let us know so we can ship your package according to your requirement.

3. All shipments will be issued a tracking number and progress on each shipment can be traced. 

4. We rely on UPS' and the USPS tracking system to confirm if a package was delivered to a client: UPS and USPS provides a time, date and place of delivery for each package.

5. Sri will honor UPS' or USPS' tracking confirmation above all.

6. Sri will not be responsible for replacing the merchandise or refunding of money to the client if the package is not able to be located at said delivery location after delivery has been confirmed in the UPS or USPS system.

7. For shipments to Alaska, Hawaii, and Puerto Rico we ship via United States Postal Service Priority.

INTERNATIONAL SHIPMENTS
1. International shipments are handled by the United States Postal Service Priority Mail Service. If your actual shipment fee is less than what you paid, we will refund you your overpayment once the actual shipping cost is known.

2. Parcels to Canada are shipped using United States Postal Service Priority Mail Service.

3. We cannot be responsible for the length of time a package takes to reach you, nor the length of time that the customs authority of your country holds your parcel.  

5.  We cannot be responsible if your country's customs authority charges VAT on the items purchased from this website.  As a resident of your country, you are responsible for all customs duty you are required to pay.  We cannot know your country's customs protocols nor can we be accountable for them.   We will not accept returned parcels if you do not want to pay your country's custom duty or VAT.

GENERAL INFORMATION
1. Weekday, weekends and holidays, orders usually ship out within three days of the next business day. Orders taken on a weekday ship out within three days of payment. The maximum delivery period is 30 days.

2.  For special requests regarding shipping, please contact us at stephen@srithreads.com